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1. COURSE OBJECTIVES
This course is designed to provide an introduction to and an overview of human resource management in hospitality. Issues related to various related sub-disciplines will also be discussed. Major topic areas include: labor market conditions, the legal environment, employee recruitment and selection, training, development, compensation and benefits, and labor relations in hospitality environment.
2. COURSE CONTENTS
No.
Contents
Time Allocation
Contribution to Course Learning Outcomes
Hour(s) on the class
Essays, exercise,
Assignments
Self-study with teacher’s tutorials
Lecture
Seminar
1
Course Introduction
Unit 01: Introduction to Human Resource Management in the Hospitality Industry
3
0
0
6
1
2
Unit 02: Trends in Human Resource Management
1
2
0
4.5
1,8,9,10
3
Unit 03 Analyzing Work and Designing Jobs
3
0
0
6
3,8,9,10
4
Seminar: Case Study 1
Midterm 1 (QUIZ)
0
3
4.5
4.5
1,2,8,9,10
5
Unit 04: Planning for and Recruiting Human Resources
3
0
0
6
6
Unit 05: Selecting Employees and Placing Them in Jobs
3
0
0
6
2,8,9,10
7
Unit 06: Training and Developing Employees
3
0
0
6
4,8,9,10
8
Seminar: Case Study 2
0
3
4.5
4.5
3,4,8,9,10
9
Unit 07: Creating and Maintaining High-Performance Organizations
3
0
0
6
4,8,9,10
10
Unit 08: Managing Employees' Performance
3
0
0
6
5,8,9,10
11
Unit 09: Separating and Retaining Employees
3
0
0
6
6,8,9,10
12
Seminar: Case Study 4
Midterm 3
0
3
4.5
4.5
6,8,9,10
13
Unit 10: Compensation System and Establishing a Pay Structure
2
1
4.5
6
6,8,9,10
14
Unit 11: Recognizing Employee Contributions with Pay
3
0
0
6
7,8,9,10
15
Seminar & Group Discussion
0
3
4.5
4.5
7,8,9,10
Total (hour)
30
15
22.5
82.5
3. COURSE ASSESSMENT
3.1. Type of assessment
- Score ladder: 10
Form
Content
Criteria
CLO
Option 1
Option 2
Option 3
Formative
Attendance
The number of attendances and participation in lesson
10
10%
10%
10%
Mid-term Assignment 1: Quiz
Unit 1, 2, 3
Quick test, 30 minutes
1,2,5,8,13,14,15
15%
15%
Mid-term Assignment 2: Report
Individual Case Report
1,2,3,4,5,6,8,10
15%
15%
Mid-term Assignment 2
Group presentation
1,2,3,4,5,6,8,13,14,15
15%
15%
Summative
Final test
All units
MCQ + writing (60 - 90 mins)
1, 2, 3, 4, 5
60%
60%
Assignment_3: Group Written Report & Presentation (in case no final exam)
1,2,3,4,5,6,8,13,14,15
60%
Total:
100%
100%
100%
3.2. Assessment Criteria
- General rules for all written documentations
All works are presented on A4 sized paper, size: 12, font: Times New Roman; margin settings as follows: top 2.5 cm, bottom 2.5 cm, left 3.5 cm, right 2 cm; spacing 1.5.
- Assignment 1: Individual Assignment/case report
Assessment name: Individual Written Report
Length: Words: 1,500 words, excluding the reference list.
Submission date: TBD
Type: Case study analysis
Analyse the case study using the following structure:
- Case Analysis: Analyses the case identifying the key issues and/or problems. Identifies problems using evidence from the case plus theories and concepts
- Linking theory and practice to the solution: Develops a solution to the issues or problems. Justifies the solution with evidence, management theory, approaches, concepts and/or models.
- Recommends specific strategies to accomplish the proposed solution.
Criteria
- Case Analysis: Analyses the case identifying the key issues and/or problems. Identifies problems using evidence from the case plus theories and concepts
- Linking theory and practice to the solution
- Recommended strategies and/or solutions
- Assignment 2: Group presentation
Type: Group Presentations
Analyse the case study using the following structure:
- Case Analysis: Analyses the case identifying the key issues and/or problems. Identifies problems using evidence from the case plus theories and concepts
- Linking theory and practice to the solution: Develops a solution to the issues or problems. Justifies the solution with evidence, management theory, approaches, concepts and/or models.
- Recommends specific strategies to accomplish the proposed solution.
Group members
At the beginning of the term, your lecturer will allocate you to a group of 4 to 6 students randomly chosen within your class.
Criteria: Rubric
- Describe the issue and relate it to the theory
- Analysis Recommendations
- Presentation skills Delivery
- Presentation skills
- Ability to answer questions
- Feedback skills (as members of the audience)
- Assignment 3
Task: In a groups, students will have to prepare a written report and present their assigned long case study ( The case company was experiencing the problem presented dealing with several issues (presentation topics). Students will then analyze explain how this specific problem relates to the concept covered in the course, and finally build recommendations on how to solve the problem.
The typical structure of a report should be as followed
- Provide a brief introduction to the organization
- Describe the selected topic
- The issues/problem should then be considered and analysed in terms of materials drawn from topics studied as part of this subject
- Design an intervention (a change program or set of activities and procedures utilizing some aspects of your analysis. The intervention should be intended to solve or improve the situation
Criteria: Rubric
- Describe the issue and relate it to the theory
- Analysis Recommendations
- Presentation skills Delivery
- Presentation skills
- Ability to answer questions
- Feedback skills (as members of the audience)
- Final Examination:
Form: Written test
Content: all materials covered in the course schedule.
The test is composed of two parts:
- Multiple choice questions (40 questions) : true-false, multiple-choice (account for 60% of final score)
- Essays: 2-3 questions (account for 40% of final score)
- Criteria:
+ Giving precise multiple-choice answers: 6 points
+ Clear, well-structured, informative essays: 4 points
Total: 10 points