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1. COURSE OBJECTIVES
This module will provide students with concepts of business process and project management and the tools to improve the flows in business operations. The linkage between operational metrics and financial metrics will be also discussed.
2. COURSE CONTENT
No.
Content
Time Allocation
Contribution to CLO
Hour(s) on the class
Essays, exercise,
Assignments
Self-study with teacher’s tutorials
Lecture
Practice, Seminar
1
Chapter 1: Products, Process and Performance
2
1
1
5.5
1
2
Chapter 2: Operations Strategy and Management
2
1
1
5.5
1
3
Chapter 2: Operations Strategy and Management (cont’d)
2
1
2
5.5
1
4
Chapter 3: Process Flow Measures
2
1
1.5
5.5
2,6,7,8,9,10
5
Chapter 3: Process Flow Measures (cont’d): Linking Operational to
Financial Metrics
2
1
1.5
5.5
2,6,7,8,9,10
6
Chapter 4: Flow-Time Analysis
2
1
1
5.5
3,6,7,8,9,10
7
Chapter 5: Flow Rate and Capacity Analysis
2
1
1.5
5.5
3,6,7,8,9,10
8
Chapter 6: Inventory Analysis
2
1
1.5
5.5
3,6,7,8,9,10
9
Chapter 6: Inventory Analysis
(cont’d)
2
1
2
5.5
3,6,7,8,9,10
10
Chapter 7: Managing Flow Variability: Safety Inventory
2
1
1.5
5.5
4,6,7,8,9,10
11
Chapter 8: Managing Flow Variability: Safety Capacity
2
1
1.5
5.5
4,6,7,8,9,10
12
Chapter 9: Managing Flow Variability: Process Control and Capability
2
1
2
5.5
4,6,7,8,9,10
13
Chapter 9: Managing Flow Variability: Process Control and Capability (cont’d)
2
1
1.5
5.5
4,6,7,8,9,10
14
Chapter 10: Lean Operation
2
1
2
5.5
5,6,7,8,9,10
15
Chapter 10: Lean Operation (cont’d)
2
1
1
5.5
5,6,7,8,9,10
Total
30
15
22.5
82.5
3. COURSE ASSESSMENT
- Score ladder: 10
- Type of assessment
Form
Content
Criteria
CLO
Proportion
Formative
Attendance
The number of attendances and participation in lesson
1-10
10%
Midterm exam
Test/essay/assignment/
presentation
1-10
30%
Summative
Final test
Written exam
(60 minutes)
1-10
100%
Total:
100%