Sidebar

Magazine menu

05
Sun, May

QKSE401 - Human Resource Management in Hospitality

User Rating: 0 / 5

Star InactiveStar InactiveStar InactiveStar InactiveStar Inactive
 

1. COURSE OBJECTIVES

This course is designed to provide an introduction to and an overview of human resource management in hospitality. Issues related to various related sub-disciplines will also be discussed. Major topic areas include: labor market conditions, the legal environment, employee recruitment and selection, training, development, compensation and benefits, and labor relations in hospitality environment.

2. COURSE CONTENTS 

No.

Contents

Time Allocation

Contribution to  Course Learning Outcomes

Hour(s) on the class

Essays, exercise, 

Assignments

Self-study with teacher’s tutorials

Lecture

Seminar

1

Course Introduction

Unit 01: Introduction to Human Resource Management in the Hospitality Industry

3

0

0

6

1

2

Unit 02: Trends in Human Resource Management

1

2

0

4.5

1,8,9,10

3

Unit 03 Analyzing Work and Designing Jobs

3

0

0

6

3,8,9,10

4

Seminar: Case Study 1

Midterm 1 (QUIZ)

0

3

4.5

4.5

1,2,8,9,10

5

Unit 04: Planning for and Recruiting Human Resources

3

0

0

6

 

6

Unit 05: Selecting Employees and Placing Them in Jobs

3

0

0

6

2,8,9,10

7

Unit 06: Training and Developing Employees

3

0

0

6

4,8,9,10

8

Seminar: Case Study 2

0

3

4.5

4.5

3,4,8,9,10

9

Unit 07: Creating and Maintaining High-Performance Organizations

3

0

0

6

4,8,9,10

10

Unit 08: Managing Employees' Performance

3

0

0

6

5,8,9,10

11

Unit 09: Separating and Retaining Employees

3

0

0

6

6,8,9,10

12

Seminar: Case Study 4

Midterm 3

0

3

4.5

4.5

6,8,9,10

13

Unit 10: Compensation System and Establishing a Pay Structure

2

1

4.5

6

6,8,9,10

14

Unit 11: Recognizing Employee Contributions with Pay

3

0

0

6

7,8,9,10

15

Seminar & Group Discussion

0

3

4.5

4.5

7,8,9,10

Total (hour)

30

15

22.5

82.5

 

3. COURSE ASSESSMENT

3.1. Type of assessment

- Score ladder: 10

Form

Content

Criteria

CLO 

Option 1

Option 2

Option 3

 

Formative

 

Attendance

 

The number of attendances and participation in lesson

 

10

10%

10%

10%

Mid-term Assignment 1: Quiz 

Unit 1, 2, 3

Quick test, 30 minutes

1,2,5,8,13,14,15

    15%

15%

 

Mid-term Assignment 2: Report

 

Individual Case Report

1,2,3,4,5,6,8,10

15%

 

15%

Mid-term Assignment 2

 

Group presentation

1,2,3,4,5,6,8,13,14,15

 

15%

15%

Summative

Final test

All units

MCQ + writing (60 - 90 mins)

1, 2, 3, 4, 5

 

60%

60%

Assignment_3: Group Written Report & Presentation (in case no final exam)

1,2,3,4,5,6,8,13,14,15

60%

 

 

 

 

 

Total:

100%

100%

100%

 

3.2. Assessment Criteria 

 

  • General rules for all written documentations

 

All works are presented on A4 sized paper, size: 12, font: Times New Roman; margin settings as follows: top 2.5 cm, bottom 2.5 cm, left 3.5 cm, right 2 cm; spacing 1.5. 

 

 

  • Assignment 1: Individual Assignment/case report

 

Assessment name: Individual Written Report 

Length: Words: 1,500 words, excluding the reference list.  

Submission date: TBD

Type: Case study analysis

Analyse the case study using the following structure: 

  1. Case Analysis: Analyses the case identifying the key issues and/or problems. Identifies problems using evidence from the case plus theories and concepts
  2. Linking theory and practice to the solution: Develops a solution to the issues or problems. Justifies the solution with evidence, management theory, approaches, concepts and/or models.
  3. Recommends specific strategies to accomplish the proposed solution.

Criteria

  1. Case Analysis: Analyses the case identifying the key issues and/or problems. Identifies problems using evidence from the case plus theories and concepts
  2. Linking theory and practice to the solution
  3. Recommended strategies and/or solutions

 

  • Assignment 2: Group presentation

 

Type: Group Presentations

Analyse the case study using the following structure: 

  1. Case Analysis: Analyses the case identifying the key issues and/or problems. Identifies problems using evidence from the case plus theories and concepts
  2. Linking theory and practice to the solution: Develops a solution to the issues or problems. Justifies the solution with evidence, management theory, approaches, concepts and/or models.
  3. Recommends specific strategies to accomplish the proposed solution.

Group members

At the beginning of the term, your lecturer will allocate you to a group of 4 to 6 students randomly chosen within your class.  

Criteria: Rubric

  1. Describe the issue and relate it to the theory
  2. Analysis Recommendations
  3. Presentation skills Delivery
  4. Presentation skills
  5. Ability to answer questions
  6. Feedback skills (as members of the audience)

 

  • Assignment 3

 

Task: In a groups, students will have to prepare a written report and present their assigned long case study ( The case company was experiencing the problem presented dealing with several issues (presentation topics). Students will then analyze explain how this specific problem relates to the concept covered in the course, and finally build recommendations on how to solve the problem.

The typical structure of a report should be as followed

  1. Provide a brief introduction to the organization
  2. Describe the selected topic
  3. The issues/problem should then be considered and analysed in terms of materials drawn from topics studied as part of this subject
  4. Design an intervention (a change program or set of activities and procedures utilizing some aspects of your analysis. The intervention should be intended to solve or improve the situation

Criteria: Rubric

  1. Describe the issue and relate it to the theory
  2. Analysis Recommendations
  3. Presentation skills Delivery
  4. Presentation skills
  5. Ability to answer questions
  6. Feedback skills (as members of the audience)

 

  • Final Examination: 

 

Form: Written test

Content: all materials covered in the course schedule.

The test is composed of two parts:

  • Multiple choice questions (40 questions) :  true-false, multiple-choice (account for 60% of final score)
  • Essays: 2-3 questions (account for 40% of final score)
  • Criteria:

+ Giving precise multiple-choice answers:               6 points

+ Clear, well-structured, informative essays:   4 points

Total: 10 points

 

THÔNG BÁO

VĂN BẢN - BIỂU MẪU

Số lượng truy cập

14063925
Hôm nay
Hôm qua
Tuần này
Tuần trước
Tháng này
Tháng trước
Tất cả
6799
14399
66400
13943281
54030
298110
14063925

Địa chỉ IP: 3.143.228.40
2024-05-05