CLCKT: KTEE219 _ Quản lý năng suất và chất lượng (Productivity and Quality Management)

No.

Contents

Time Allocation

Contribution to CLO

Hour(s) on the class

Essays, exercise, 

Assignments...

(3)

Self-study with teacher’s tutorials

(4)

Lecture

(1)

Practice, Seminar…

(2)

1

Chapter 1: Introduction to quality management & productivity

2

1

1.5

4.5

1,9,10,11

2

Chapter 1: Introduction to quality management & productivity (continued)

2

1

1.5

4.5

1,9,10,11

3.

Chapter 2: Foundation of Quality management: philosophy& principles

2

1

1.5

4.5

2,8,9,10,11

4.

Chapter 2: Chapter 2: Foundation of Quality management: philosophy & principles (continued)

2

1

1.5

4.5

2,8,9,10,11

5.

Chapter 3: Quality management: models and frameworks

2

1

1.5

6

2,8,9,10,11

6.

Chapter 3: Quality management: models and frameworks (continued)

2

1

1.5

6

2,8,9,10,11

7.

Chapter 4: Quality management in services

2

1

1.5

6

4,8,9,10,11

8.

Chapter 4: Quality management in services (continued)

2

1

1.5

6

4,8,9,10,11

9.

Chapter 5: Customer forcus

2

1

1.5

6

3,8,9,10,11

10.

Chapter 6: Workforce focus

2

1

1.5

6

3,8,9,10,11

11.

Chapter 7: Quality management: a system approach

2

1

1.5

6

1,4,8,9,10,11

12.

Chapter 7: Quality management: a system approach (continued)

2

1

1.5

6

1,4,8,9,10,11

13.

Chapter 8: Statistical tools

2

1

1.5

6

5,6,7,8,9,10,11

14.

Chapter 8: Statistical tools (continued)

2

1

1.5

6

5,6,7,8,9,10,11

15.

Group presentation & Consolidation

2

1

4

2

6,7,8,9,10,11

Total (hour)

30

15

25

80

Form 

Content

Criteria

CLO 

Proportion

Formative

Attendance

Attendance + participation in class discussion

The number of attendances and participation in lesson

1,2,3,4

10%

Quiz, midterm test

Quizz/ Essay

Quick test, 30 minutes

5,6,7,8

    30%

Report

Group assignment

Group or individual assignment 

Summative

Final test

MCQ and/or Essay and/or case study

MCQ + writing (90 mins)

1, 4,5,7

60%

Total:

100%

Value

Measure exactly what is needed to be measured (assessment criteria/factor should be correlative with knowledge/skills demonstrating in respective learning outcomes).

Reliability

Assessment from two teachers/lecturers who evaluate the same task of student or from one teacher/lecturer in different time.

Fairness

Students are provided information about assessment criteria.

Scoring bases on specific criteria.

Students are completely instructed knowledge, skills needed to meet assessment criteria.

Performance Based Outcomes

Demonstration, presentation, simulation, role play, work sample, performance test (Trình diễn, thuyết trình, mô phỏng, đóng vai, bài kiểm tra mô phỏng công việc thực tế, thi đánh giá năng lực)

Project, lab test, fieldwork, thesis, practicum, portfolios (Dự án, thực hành ở phòng lab, đi thực địa, luận văn, rèn luyện nghiệp vụ, hồ sơ)

Knowledge Based Outcomes

MCQs, short essay questions, posters (Thi trắc nghiệm, viết bài luận ngắn, posters)

Case studies, long essay questions, critiques, journal/blogs (Nghiên cứu tình huống, viết bài luận dài, bài phê bình, bài báo/blog)

Low Order Thinking Skills (Kỹ năng tư duy cấp độ thấp)

High Order Thinking Skills (Kỹ năng tư duy cấp độ cao)

Remember

Understand

Apply

Analyze

Evaluate

Create

MCQ

MCQ

Open questions (allow to use materials)

Case study

Evaluate published articles

Create product model

Standardized test

Fill in the blank

Group project

Presentation

Evaluation essay

Thesis, dissertation, poster

Quiz

Quiz

Practice, experiment

Project

Evaluate problems

Compose 

Summarize book, documentary

Speaking test

Business model

Case study

Start-up